Refund and Return Policy
We want you to be happy with our products! If for any reason the items you purchased are not what you expected you can be refunded in case the item is damaged in transit to the customer.
If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging and contents.
All items must be returned by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. If you do not have the packing slip, please enclose a note with your name, billing address, order # and order date. You will be responsible for any return shipping charges.
If your card is damaged on arrival, please reach out to us at [email protected] with pictures of the damage and we will work with you to remedy the situation.
Order Cancellation Policy
Once the order has been confirmed and shipping, you cannot return it. We cannot honor order cancellation requests, however, you can cancel the order at a time before it is confirmed or email to [email protected]
We are trying to fulfill all of our orders as quickly as possible to ensure that you have your cards for your special occasions so each order is pulled from our inventory immediately after it comes in so we can ship it as quickly as possible.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.